August 14, 2002

Dear John,

I wanted to thank you for the excellent job you and your team did in building my house. You surpassed all my expectations in providing a top quality home, while at the same time making the process a fun experience for me. You not only built a terrific home but also beat the time schedule by two months. Many people warned me that it would take at least 18 months, you delivered it in 10 months.

I really appreciated the weekly pictures showing your progress via e-mail. This was a great way for me to keep up with the progress and in helping me to be sure things were being done the way I wanted them. This was especiallly important to me since I could not be there to actually see what was going on. The pictures provided me with a lot of comfort.

During the three trips down there, you were well prepared to review progress and to help me in making the decisions that needed to be made. The decision making process went a lot better than I expected.

I was extremely impressed with the quality of subcontractors you selected. They all were true professionals and did excellent work. I also amazed with the short punch list and with the speed the punch list items were addressed. I also appreciate your commitment to stay with us incase we find more issues.

The whole experience ended up being a lot of fun for me in seeing the whole project come together and we ended up with a wonderful and exciting home.

Sincerely,

Ed Chambers